Cryotech Order Procedure

Normal Business Hours
Monday through Friday, 7:30 a.m. to 4:00 p.m. CST
Contact: Customer Service or your Account Representative Email:

• Call Cryotech at 800-346-7237 or 319-372-6012. Cryotech Customer Service Representative will need to know:
  • Product that you are ordering
  • Delivery location address
  • Requested delivery date and receiving hours
  • Receiving location contact and phone number for delivery confirmation or questions
  • Quantity requested
  • Requestor name and P.O. number (if required)
  • Other special delivery or receiving requirements (fittings, hose, etc.)

Emergency Orders After Normal Business Hours
Weekends, Evenings or During Holidays:
(Personnel on call 24/7 November 1 through March 31)

• Call Cryotech at 800-346-7237 to reach our after hours voicemail system. You will then have the option to "press 1" to reach our answering service who will then contact a Cryotech customer service representative. Or, if you do not need to place an order, or your order is not an emergency, you may leave a voice mail message that will be picked-up on the next business day.
• Or, call 319-372-6012 after hours. This number goes directly to Cryotech's answering service and bypasses our voicemail system.
• If there is a problem with the phone line, or you do not receive a timely response, please call Cryotech's answering service direct at 866-581-8964. The answering service has additional cellular numbers, all employees' home phone numbers, and instructions to call until they reach someone.
• If the above options have not succeeded in reaching Cryotech, please call Cryotech's after-hours cellular number at 319-470-4631, carried November 1- March 31 only.

Cryotech can also be reached, on a non-emergency basis, by email at

NOTE: Schutz style totes (8 minimum) may be picked up when empty by calling 888-724-8389.

Contact Information

Cryotech Deicing Technology
6103 Orthoway
Fort Madison, IA 52627
Ph: +1(800)346-7237 or +1(319)372-6012
Fax: +1(319)372-2662
email

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